Welcome to the Terms page, for all the boring Ts & Cs for our special offers. A link to this page will normally be added to any marketing we do, so please take responsibility for reading it before redeeming your offer. Many thanks.
Mailing List Prize Draw
*Every month we will choose someone from our mailing list to win a meal for four. In order to qualify you must have subscribed to our new mailing list after Feb 1st 2018. A winner will be chosen on the last day of each month (or the next day the member of staff responsible is working) and the winner contacted shortly after. The meal for four voucher allows you to have four main courses for free. Items on the specials menu over £20 will not count. Any sharing dish will count as two items. This cannot be used on Sundays. This cannot be used on bank holidays. Production of the voucher emailed to you – either on paper or electronically – is essential to redeem the offer. Expiry date will be one month from the date of issue. Winner will be chosen at random using a random number generator. It cannot be used in conjunction with any other offer or discount. Subject to availability. The Cowper Arms reserves the rights to amend or cancel this offer should circumstances change. You cannot exchange this voucher for a cash equivalent.
Email Marketing
Upon email subscription
*The Cowper Arms promises never to bombard or spam your inbox with too many messages. Typically we send out one message a month, and never more than three. Each email we send will include a special offer as means of thank you for your continued subscription. If you entered your date of birth, you will also receive a special offer sent out 3 days before your birthday (please note: if you subscribe less than 5 days before your birthday you will not receive this email until the following year). Your information is held only by the Cowper Arms and will never be shared with any third party or even any other pub in the FAR Management (our parent company) family – although we may occasionally include a link to things at other premises that we think may interest you. If you change your mind you may unsubscribe at any time by clicking an unsubscribe link (which appear in all marketing emails sent out) or by emailing cowperarms.welwyn@mcmullens.co.uk with ‘UNSUBSCRIBE’ in the subject line. Please note that unsubscribing may affect the validity of discount vouchers you have already been sent.
Free Round of Drinks – Sent with Email Newsletter (March 2018)
*Drinks included in the offer are a pint of any draught product, a 175ml glass of any wine, a 125ml glass of Prosecco, any bottled beer or cider, and single measure of spirit with mixer, or any soft drink. Excluded drinks are: any bottle of wine, or champagne. (A bottle of wine will count as four drinks). To get the free round of drinks each of the six people ordering a free drink must purchase a main meal. The offer is valid for up to six people but cannot be broken down any other way (for example 3 people having 2 drinks each) and all free drinks must be redeemed on the same occasion. There is no cash equivalent and this cannot be changed for any other offer. This cannot be used in conjunction with any other offer or discount. Proof of age may be required. The offer is only valid from Monday – Thursday and expires on Thursday 29th March. You must show your email either physically or on a phone or computer to redeem the offer and your email address may be checked against our database to confirm your subscription. The management reserves the right to change or remove this offer in the unlikely event that a change in circumstances demands it.
Birthday Desserts – Mailing List
*Subscribers to our mailing list who tell us their birthday will receive this email approximately 5 days in advance of their birthday. It is valid from the day it is received until 2 weeks after the stated birthday in the email. It is valid for a free dessert for up to six people. To qualify each of the six people must have purchased a main meal. This offer excludes the sharing sized cheeseboard, and will exclude any desserts on the specials menu that significantly vary in price compared to the normal menu. It cannot be used in conjunction with any other offer, discount or set menu. It is not valid on Sundays. You must show the email either physically or on a phone or computer to redeem the offer. The management reserves the right to change or remove this offer in the unlikely event that a change in circumstances demands it. There is no cash equivalent and it cannot be swapped for any alternative.
Privacy Notice – Your Data
The Cowper Arms – Part of FAR Management – take the protection of your data entrusted to us very seriously. From 25th May 2018, the General Data Protection Regulation (GDPR) comes into effect which means there are some changes in how we hold and use your information coming into effect that make things more secure for you.
There are three main reasons for us to have your data:
1) Booking
We used the information provided by you only when it is necessary to provide a service and only for the service for which it is given. We will use a phone number or email address given to us as part of a booking reservation only in relation to that booking. It will be used to send menus or updates or amendments only in relation to the booking. You will not be added to any mailing list or receive automated emails or be prompted to book again.
This information will be kept in paper form in our bookings diary and may be in electronic form if you have booked via the website or if email correspondence is necessary. Information sent by online booking forms is stored on a secure part of our website that only a handful of top level staff can access.
Contact details relating to bookings will be held for two full years (eg. The 2018 diary will be destroyed at the end of 2020) we use old dairies to help us plan for years ahead and analyse trends, it is highly unlikely that we will need to reuse specific contact details given to us. Old paper records are held securely at the pub and not taken off site.
Failure to provide at least a contact number or email address could result in us not being able to take the booking.
2) Email subscription
If you click ‘subscribe to mailing list’ at the end of the online booking form, tick any box that says ‘add to mailing list’ or enter your details in our email sign-up form, this information will be used to send out regular (no more than 3 times a month, usually less) emails with news and offers.
We do not share information with any third party and operate separate databases for each of the pubs within our group, so data relating to your booking list or mailing list subscriptions will never be shared outside of the Cowper Arms, without your expressed permission.
This information is stored on a secure part of our website’s designer program that only a handful of top level staff can access and on our computer where the database is password protected. It is also uploaded to Mailchimp, the system that we use to design our emails. It is very secure and you can find their own privacy information here.
This information will be destroyed once you unsubscribe – links on the emails will immediately unsubscribe you, and we will delete all data in our database within a week of unsubscription.
3) Other Correspondence
In matters regarding other correspondence (such as complaints, general enquiries or working with us) details may be forwarded to McMullen brewery where appropriate and when their assistance or advice may help to respond to the correspondence. All information and personal details held relating to a complaint will be held for 2 years from the date of our final correspondence for record keeping purposes and should we need to revisit an issue. All other correspondence will be held until the conversation is complete.
All data handling relating to our guests is overseen by Dan Vine. If you have any concerns or questions please make an appointment to see him at one of our venues where he will be happy to answer any questions you may have.
Your Rights
- You have the right to request access to see any data held on you
- You have the right to rectify or amend any inaccurate data we have on you
- You have the right to be erased from any data we hold (apart from data we are required to hold for longer by law)
- The Right to Restriction of Processing
- The Right to Objection
- The Right to Data Portability
- The Right to lodge a complaint with the UK supervisory authority